📱 SMS Terms & Conditions — Empath Logistics

At Empath Logistics, we value transparency and your privacy. If you've opted to receive text messages from us, here’s what you need to know about our SMS communication practices:

1. 🔐 Privacy & Data Sharing

Your contact number, collected during the SMS consent process, is kept confidential. We do not share or sell your information to third parties for marketing purposes.

2. 💬 Types of Messages You May Receive

By consenting to SMS communication from Empath Logistics, you may receive text messages related to:

• Delivery or appointment confirmations

• Shipment or logistics updates

• Follow-up communications regarding your services

• Billing or account inquiries

• Special alerts or offers (if you've chosen promotional communication)

Example:
“Hi [First Name], your delivery with Empath Logistics is scheduled for [Date] between [Timeframe]. For changes, reply or contact support. Text STOP to unsubscribe.”

If the customer selects a conversational or service-only communication option, promotional messages will not be included in the SMS thread.

3. 📆 Message Frequency

The number of messages you receive may vary based on your service activity. Typically, you can expect up to [Insert Number] messages per week regarding shipment updates, appointment reminders, or account-related information.

4. 📲 Message & Data Charges

Please be aware that standard message and data rates may apply, depending on your mobile carrier’s plan. Charges may differ for international versus domestic messages.

5. ✅ How You Opt-In

You can opt-in to receive SMS notifications from Empath Logistics in any of the following ways:

• Through an online form submission

6. ❌ How to Opt-Out

You may unsubscribe from SMS communications at any time by:

• Replying STOP to any message

• Contacting our support team directly to request removal
  

7. 🆘 Need Help?

If you require assistance with our SMS service:

• Reply with the word HELP to any message

• Or contact us directly via [Insert Help Page Link]

You can also manage your preferences by not checking the SMS consent box during sign-up or service enrollment.

8. 📜 Standard SMS Disclosure Summary

• Message and data rates may apply

• To unsubscribe, reply STOP at any time

• For help, reply HELP or visit our Privacy Policy and Terms & Conditions

• Frequency of messages may vary depending on your activity

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